Chloe Mathews
DevOps Engineer
Resume variants contain role specific callouts, but represent the same roles and job history.
Work experience
DevOps Engineer — Endsight
Nov 2021 — Present
- Reduced NOC alert volume by 60% through alert tuning and prioritization while maintaining service quality and outage-impact levels.
- Instrumented Flask, FastAPI, and Streamlit services with OpenTelemetry tracing via Honeycomb to detect and resolve performance issues faster.
- Integrated 4+ external APIs to automate proactive compliance and remediation campaigns, cutting large initiatives from hours to minutes.
- Migrated internal services to Azure Container Apps with separate staging and production environments and infrastructure defined in Bicep, improving deployment reliability.
- Built user on/offboarding automation with a Flask UI over a FastAPI service, keeping identity and access controls reliable across Workday, Entra, and internal systems.
NOC Engineer — Flextechs
Jan 2020 — Nov 2021
- Led recovery efforts after client security incidents, including ransomware attacks, to restore service continuity.
- Improved monitoring of backups and internal systems to detect issues earlier and reduce customer impact.
- Led HIPAA and PCI compliance efforts, aligning security controls with reliability needs.
Ops Technician — IP Services
Jun 2019 — Jan 2020
- Deployed and managed network infrastructure (Fortigate, Juniper, Cisco; monitored with SolarWinds) in a colocation environment serving ~15 clients.
- Troubleshot and escalated uptime and connectivity issues for colocation clients.
Education
Lane Community College — Computer Network Operations
AAS • 2018 — 2019